Return and Refund Terms for Online Transactions

In order to improve the service quality of the online trading function on enterprise-china.com (hereinafter referred to as the "Platform") and to maintain the trading rules, the Platform hereby establishes a return and refund agreement.

I. Acceptance

1. These Terms and Conditions apply to all users on the Platform, including buyers and sellers.

2. The platform has the right to update these terms and conditions when necessary, and the updated Return and Refund Terms and Conditions will be issued to notify buyers and sellers, and the updated terms and conditions will take effect immediately.

3. If buyers and sellers refuse to accept the Return and Refund Terms and Conditions, they are deemed to have immediately abandoned the use of online payment services provided by the Platform; if they continue to use the online payment services provided by the Platform, they are deemed to have accepted these Terms and Conditions.

4. After the buyer has successfully applied for the return of goods, the items to be sent back with the goods include but are not limited to the original packaging, warranty cards, accessories, gifts of goods, etc.

II. Exclusion of This Clause

1. Any goods that are not sold through orders placed on the platform;

2. The quality of the goods caused by the buyer's own actions such as misuse, collision, negligence, alteration, incorrect installation, unauthorized repair, etc;

3. Goods that are returned beyond the time limit for refunds outlined in these Terms;

4. Goods, warranty cards, accessories, goods gifts missing, and other circumstances that do not affect the integrity of the goods and normal functional use;

5. Goods for which the seller has made it clear to the buyer at the time of purchase that returns are not supported for a refund;

6. Other cases ruled by the platform that no refund should be made for returned goods.

III. Return and Refund Scenarios

1. The goods are not delivered/not received according to the agreed time limit

If the failure to deliver/receive the goods in the agreed time frame is caused by the seller, the buyer has the right to request a refund from the seller. If you need to send back the goods, the original packaging, warranty card, accessories, and gifts of goods should be sent back with the goods, and the shipping cost should be borne by the seller.

2. The goods are not the right version/quality problems/infringing goods

For all orders under the online payment function of the platform, within 15 natural days after the confirmation of receipt, if the buyer finds that the goods have quality problems, the goods are inconsistent with the description, or the goods are counterfeit/infringing, if the buyer provides supporting materials to prove that the goods are inconsistent/quality problems/infringing goods are caused by the seller, the buyer has the right to ask the seller to return the goods for a refund. If the goods are to be sent back, the original packaging, warranty card, accessories and gifts should be sent back with the goods and the shipping cost should be borne by the seller;

If both parties cannot reach an agreement, either party may apply to have the platform adjudicate the matter.

3. Force majeure

If the goods are not delivered on time due to natural disasters, government actions, social events, etc.

4. The buyer's own reasons

Deliveries are not made on time due to the Buyer's own reasons (e.g., the Buyer changed the order information, delays caused by the Buyer's own choice of logistics agency, etc.).

5. Third-party logistics reasons

In the case where the seller is responsible for selecting the logistics agency, the seller has delivered the goods to the third-party logistics agency as agreed, but the goods are not delivered on time due to the logistics agency.

For the above 3 and 4 cases, buyers and sellers should give priority to their own coordination to solve the problem. If buyers and sellers fail to reach an agreement, both parties can apply for platform intervention, and the platform will make a decision based on the facts and platform rules.

For the above 5 cases, if the reason for the delayed delivery of the third-party logistics agency is due to force majeure factors, the seller is in principle exempted from liability, but needs to produce relevant supporting materials to the buyer, and if the buyer causes relevant losses, the buyer and seller can negotiate compensation; if not due to the principle of force majeure, the seller is considered to have failed to achieve delivery on time, and the platform will be handled according to the above 1 case.

IV. Refund Fee

Buyer returns for refund mainly involve the amount of goods, return shipping costs, etc., which:

If a return occurs, the buyer and the seller negotiate the return shipping costs incurred by the buyer, such as the return of the goods themselves, and the seller will bear the shipping costs.

V. Refund Time Limit and Return Account

After the seller confirms that the return refund is complete, the buyer will receive the refund in about 5-10 business days (depending on the time of different banks).

The account for which the buyer accepts the refund is the original payment account.

VI. Other

If the order exceeds the refund time limit specified by the platform, but the order is still within the warranty period specified by the seller, matters related to the return and exchange of goods will be resolved by the buyer and seller through negotiation.